Flat-Rate Nationwide Shipping

We offer a flat $150 shipping fee for all Surron electric bikes across New Zealand.

Delivery typically takes 2 to 10 business days, excluding public holidays and peak periods.

Note: We do not ship large items to P.O. Boxes. For international shipping inquiries, please contact us for a custom quote.

We stand by the quality of our Surron bikes and accessories.

• 1-Year Warranty – Covers manufacturing defects in parts and services.
• Exchange Policy – Customers may exchange their vehicle under the following conditions:

Exchange Conditions:

• The bike must be in **exact condition** as when it was purchased, with no damage, modifications, or excessive wear and tear.
• Exchanges are subject to **inspection and approval** before a new bike is issued.
• If exchanging for a higher-value model, the price difference must be paid.

For full warranty and exchange details, click here or contact our team.

We are the exclusive authorised distributor of Surron electric motorbikes, genuine spare parts, and accessories in New Zealand. All purchases through us are backed by a local warranty and NZ-compliant support.

Buy Genuine. Ride with Confidence.
Avoid grey imports — unofficial sellers offer no local warranty, may supply non-compliant chargers(which can be a serious fire hazard), and are not supported by our servicing network. Always buy from the official source.

Expert Support & Servicing
Our experienced team provides trusted advice, technical support, and certified servicing to help you get the most out of your ride — whether you’re on the trail or the street.